Yellow Sub Trading FAQ logo
Yellow Sub Trading FAQ logo

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Delivery

How do I place an order online?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and s

When can I expect the delivery of my order?

Orders take about 1-3 business days to be delivered around Gauteng Province and 3-7 business days to other provinces. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as

How do I track the delivery of my order?

Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. We have a tracking link directly on our website to make it easy to trac

Can I have my order delivered to a PO Box address?

Unfortunately, we only deliver to physical addresses and not postal boxes.

How are shipping rates calculated?

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipp

My package says delivered, but I didn’t receive it.

Sometimes courier tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors, security, and

Do you have a store or showroom I can visit?

Yes we have a physical store in Pretoria for directions to the store click here

Can my parcel be redirected to a different address?

Once your order ships, we are unable to make any changes to the shipping address.You should still be able to update your address with the courier that is delivering your order, though!. If your package returns to us due to an incorrect address, it wi

What happens if there is nobody to receive my order when the Courier delivers to me?

The Courier will make an attempt to call you and arrange a date and time that is suitable for you to receive your delivery. After a second delivery attempt the Courier will return your order to Yellow Sub Trading, and you will be credited for your pu