Yellow Sub Trading FAQ logo
Yellow Sub Trading FAQ logo

All articles

Returns & Refunds

Can I return or exchange an item?

You can absolutely return your item to us. Your 100% satisfaction is important for us. We offer a 14-day Return for Exchange & 7-Days Refund Policy: If a product gets damaged or was faulty upon delivery - we will be responsible for the returning ship

How do I return an item I purchased online?

If you are not happy with your purchase and wish to return it, you can use Yellow Sub Trading's online returns portal to start the return process - YST Return Portal. All returns will be exchanged for different items or refunded via store credit in t

Can I return a parcel to the store?

Oh yes. If you are around you can visit any of our stores and our friendly staff will assist you with your return. As a policy, we will not be able to refund the original courier fee. You will need to bring in an invoice for your Order that you recei

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via [email protected] with the details. We’ll respond within 48 hours. If you just don’t like